Back to Home

Terms of Service

Last Updated: August 2026

Acceptance of Terms

By accessing or using Mechanic Now ("the App"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the App.

These terms constitute a legally binding agreement between you and Mechanic Now Ltd.

Description of Service

Mechanic Now is a marketplace platform that connects vehicle owners ("Consumers") with local mechanics ("Mechanics") for vehicle repair and maintenance services.

We provide the technology platform only. We are not a mechanic service provider and do not employ any mechanics. The actual repair services are provided by independent mechanics who use our platform.

User Accounts

To use certain features of the App, you must create an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your password
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorised access
  • Not create accounts for others without permission

We reserve the right to suspend or terminate accounts that violate these terms.

Consumer Terms

As a Consumer, you agree to:

  • Provide accurate vehicle and job information
  • Communicate respectfully with mechanics
  • Make timely decisions on job applications
  • Pay for services as agreed with the mechanic
  • Provide honest ratings and reviews
  • Not misuse the platform for fraudulent purposes

You are responsible for verifying the qualifications of any mechanic you choose to work with.

Mechanic Terms

As a Mechanic, you agree to:

  • Provide accurate business information
  • Maintain valid insurance and certifications
  • Complete the verification process honestly
  • Respond professionally to job enquiries
  • Provide services to the standard described
  • Comply with all applicable laws and regulations

If you are taking part in a Mechanic Now free trial or promotional start-up offer, the Free Trial Promotional Terms below also apply.

Verification Requirements

Mechanics must provide verification documents including:

Required:

  • Public Liability Insurance (valid, minimum coverage)
  • Motor Trade Insurance

Optional but Recommended:

  • MOT Testing Certificate
  • Trade Licences
  • Professional Certifications

Documents are reviewed within 24-48 hours. Providing false or expired documents may result in account suspension.

Free Trial Promotional Terms

These Free Trial Promotional Terms apply to mechanics, garages, mobile mechanics and other automotive businesses participating in a Mechanic Now free trial or introductory promotional offer.

1. Promotional Start-Up Offer

The Mechanic Now free trial is a limited promotional start-up offer designed to allow eligible mechanics and automotive businesses to experience the Mechanic Now platform before deciding whether to become a paying member.

The promotion may provide eligible businesses with access to Mechanic Now without platform charges on qualifying work generated through the platform, up to the promotional limit communicated to that business, which may be up to £3,000 of completed work.

The £3,000 figure is a maximum promotional limit and does not represent cash, credit, earnings guaranteed by Mechanic Now, or an entitlement to receive £3,000 worth of work.

Mechanic Now does not guarantee any minimum number, value or frequency of customer enquiries, jobs or earnings.

2. Mechanic Now May End or Change the Promotion

The free trial is a discretionary promotional offer and is not a permanent feature of a Mechanic Now account.

Mechanic Now reserves the right to amend, suspend, withdraw or end the promotional free trial at any time, including before a mechanic or business reaches the maximum promotional limit.

Where reasonably practicable, Mechanic Now will notify affected businesses when their promotional trial is ending.

Ending a free trial does not automatically enrol the business into a paid subscription or automatically authorise Mechanic Now to take payment.

3. Recording Completed Jobs

During the free trial period, mechanics and businesses must accurately record jobs completed through Mechanic Now.

Where requested by the platform, the mechanic or business must upload an invoice, job record or other reasonable evidence showing the value of the completed work.

This information allows Mechanic Now to monitor usage of the promotional allowance and operate the free trial fairly.

Information provided must be complete and accurate.

4. Failure to Record Jobs or Upload Invoices

Where Mechanic Now reasonably believes that jobs generated through the platform are being completed without being correctly recorded, or that required invoices or job information are not being provided, Mechanic Now may:

  • request further information or evidence;
  • temporarily suspend promotional access;
  • adjust the recorded promotional usage where appropriate based on available evidence; or
  • withdraw or terminate the free trial.

Repeated or deliberate failure to accurately record completed work may also result in restrictions being placed on the business's Mechanic Now account in accordance with these Terms of Service.

5. Promotional Allowance

The value of qualifying jobs completed through Mechanic Now during the promotion may count towards the mechanic's promotional allowance.

Once the applicable promotional allowance has been reached, or Mechanic Now otherwise ends the promotional period, free promotional access will end.

Unused promotional allowance:

  • has no cash value;
  • cannot be withdrawn or exchanged;
  • cannot be transferred to another account or business; and
  • does not have to be used in full before Mechanic Now may end the promotion.

6. Moving to a Paid Account

The end of the free trial does not automatically result in payments being taken from the mechanic or business.

Where continued paid access is offered, Mechanic Now will provide the mechanic or business with the relevant information and/or registration documentation required to set up payment.

The mechanic or business must complete the required payment authorisation or agreement before charges can be collected, subject to the applicable paid-service terms.

A business is under no obligation to continue using Mechanic Now after its promotional trial unless it separately agrees to the applicable paid service.

7. Fair Use

The promotion is offered in good faith to allow businesses to trial the Mechanic Now platform.

Mechanic Now reserves the right to withdraw promotional access where it reasonably believes that an account is:

  • attempting to circumvent promotional limits;
  • failing to declare completed jobs;
  • providing false or misleading job values or invoices;
  • creating duplicate accounts to obtain additional promotional allowances; or
  • otherwise abusing the promotional offer.

8. Relationship With Mechanic Now's Main Terms

These promotional terms supplement the rest of these Terms of Service.

All other provisions governing use of the Mechanic Now platform, including account responsibilities and acceptable use requirements, continue to apply.

If there is a conflict between these promotional terms and the rest of these Terms of Service in relation specifically to the free trial promotion, this section will apply to the extent of that conflict.

9. Changes to These Promotional Terms

Mechanic Now may update these promotional terms from time to time.

Any changes will apply prospectively from the date they are published or otherwise communicated and will not create retrospective charges for work that was validly completed under a free promotional period.

10. Contact

Questions regarding the Mechanic Now free trial, promotional allowance or transition to a paid account should be directed to support@mechanicnow.co.uk.

Prohibited Conduct

You agree not to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Harass, abuse, or harm other users
  • Post false, misleading, or defamatory content
  • Spam or send unsolicited communications
  • Attempt to bypass platform fees
  • Share personal contact details to avoid platform messaging
  • Create multiple accounts
  • Use the platform for any illegal purpose
  • Reverse engineer or copy our technology

Content Moderation

We reserve the right to:

  • Remove content that violates these terms
  • Suspend or ban users who repeatedly violate policies
  • Report illegal activity to authorities
  • Moderate messages and reviews

Users can report inappropriate content using the in-app reporting feature. We aim to review all reports within 24 hours.

Service Arrangements

Consumer Payments:

  • Payment for repair services is arranged directly between consumers and mechanics
  • Mechanic Now does not process payments between consumers and mechanics
  • We are not responsible for payment disputes between users

Limitation of Liability

To the maximum extent permitted by law:

  • We are not responsible for the quality of repair services
  • We do not guarantee availability of mechanics
  • We are not liable for disputes between users
  • We are not responsible for user-generated content
  • Our liability is limited to fees paid to us

We do not provide any warranties regarding the services provided by mechanics. Users engage with each other at their own risk.

Dispute Resolution

If you have a dispute with another user:

  1. First, try to resolve it directly through our messaging
  2. Contact support@mechanicnow.co.uk for assistance
  3. We may mediate but are not obligated to resolve disputes

Legal disputes with Mechanic Now:

  • Governed by English law
  • Subject to the exclusive jurisdiction of English courts
  • Must be brought within 1 year of the cause of action

Termination

You may terminate your account at any time through the app settings.

We may terminate or suspend your account if:

  • You violate these Terms of Service
  • Your account shows fraudulent activity
  • We receive valid legal requests
  • We discontinue the service

Upon termination:

  • Your access to the App will cease
  • Your data will be handled per our Privacy Policy

Changes to Terms

We may modify these terms at any time. Continued use of the App after changes constitutes acceptance of the new terms.

For material changes, we will provide notice through the App or by email at least 14 days before the changes take effect.

Contact Information

For questions about these Terms of Service:

Email: support@mechanicnow.co.uk

Mechanic Now Ltd
United Kingdom